Privacy Policy

Updated on September 18, 2024. This policy is adapted from the Basecamp Open-Source Policies / CC BY 4.0

In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We never sell your data.

Contents

• What we collect and why
• When we access or disclose your information
• Your information rights
• How we secure your data
• What happens when you delete a jounral entry
• Location of site and data
• Changes and questions

This policy applies to our handling of information about site visitors and users. We refer collectively to these categories of individuals as “you” throughout this policy.

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

1. Identity and access — When you sign up for InnerPage, we only collect your username and password.

   We do not ask for any identifying information such as your name, email address, country of residence and maybe a company name.

2. Donation information — If you donate to InnerPage, you will be asked to provide your payment information and email.

   The payment information is submitted directly to our payment processor and doesn’t hit our servers.

   Our payment process allows us to explore the list of donors but we cannot link a donor to any account on InnerPage.

3. Product interactions — We store your journal entries on our servers. This is so you can use InnerPage as intended.

   We keep this content as long as your account is active.

4. General Geolocation and IP data — We do not log/save your geolocation or IP address.

5. Website interactions — We do not collect information about your browsing or journaling activity.

6. Cookies — We use two persistent first-party cookies for user authentication. They are: isLogged and sessionId (HttpOnly & Secure)

7. Voluntary correspondence — When you email InnerPage with a question or to ask for help, we maintain a history of that correspondence to refer if you reach out in the future.

   We also store information you may volunteer, for example, written responses to surveys.

   If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use.

   We will only do so with your express consent.

When we access or disclose your information

1. To provide products or services you’ve requested — We use some third-party subprocessors to help run our applications and provide the Services to you. Here is the list of sub-processors:

   • Hetzner for cloud hosting
   • Ko-fi for payment processing

   • Cloudflare for cloud security

2. To troubleshoot or squash a software bug — If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.

3. To investigate, prevent, or take action regarding restricted uses — Accessing a customer’s account when investigating potential abuse is a measure of last resort.

   We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process.

   If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

4. When required under applicable law — InnerPage is developed by an Indian company with its main data infrastructure located in Germany.

   • Requests for user data — Our policy is to not respond to government requests for user data unless we are compelled by legal process.

     If Indian law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply.

     Likewise, we will only respond to requests from government authorities outside India if compelled by the Indian government.

     It is InnerPage policy to notify affected users before we disclose data unless we are legally prohibited from doing so.

   • If we are audited by a tax authority, we may be required to disclose donation-related information.

     If that happens, we will disclose only the minimum needed i.e. names and donation amount only.

Your information rights

At InnerPage, we strive to apply the same data rights to all users, regardless of their location. Some of these rights include:

• Right to Know — You have the right to know what personal information is collected, used, shared or sold.

  We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.

• Right of Access — This includes your right to access the personal information we gather about you.

  This also includes your right to obtain information about the sharing, storage, security and processing of that information.

• Right to Correction — You have the right to request correction of your personal information.

• Right to Erasure / “To Be Forgotten” — This is your right to erase your information from our possession.

  Fulfillment of some data deletion requests may prevent you from using InnerPage.

  In such cases, a data deletion request may result in closing your account.

• Right to Complain — You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

• Right to Object — You have the right, in certain situations, to object to how or why your personal information is processed.

• Right to Portability — You have the right to receive the personal information we have about you and the right to transmit it to another party.

• Right to not Be Subject to Automated Decision-Making — You have the right to object to any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes.

  This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser.

The passwords are hashed with industry standard hashing algorithm.

At the moment, or live database is not encrypted. However, the database backups are encrypted.

What happens when you delete a journal entry

We give you the option to trash a journal entry. The trashed content cannot be accessed via InnerPage and we are not able to retrieve it for you.

If you choose to delete your account, your content will become immediately inaccessible and purged from our systems immediately.

Location of site and data

Our web server and database is housed in Germany.

Changes to this policy

We may update this policy as needed to comply with relevant regulations and reflect any new practices.

If we make significant changes to this privacy policy, we will refresh the date at the top of this page.

Kindly read the updated version of this policy before using InnerPage.

Help & Support

Have any questions, comments, or concerns about this privacy policy? Please email us at [email protected]